What are our terms and conditions?

Cancellation By Passenger

If you cancel a confirmed booking more than 48 hours before your flight, 10% of the total booking price will be deducted from your refund as an administration fee.

Your flight ticket becomes fully non-refundable:

(a) if you cancel less than 48 hours before your flight; or
(b) if you fail to show up for your flight (this includes sleeping in and getting lost)

Cancellation By Balloon Joy Flights

If your flight is cancelled by us for any reason (safety or otherwise), you may rebook on another day to suit or receive a refund less a 10% administration fee.

Conditions of Use

Children are defined as over 5 years and under 12 years of age and 45 kgs or less in weight.
We do not carry passengers over 115 kgs in weight without special arrangements.
We do not advise pregnant ladies to fly.
All passengers must phone for a weather check before 11am the day before the flight. We will cancel if there is an adverse weather forecast which may affect passengers safety and reschedule your flight to another date that suits you.
For safe loading of the balloon all passengers are required to tell us their name and weight. Please provide these details in the “Special requirements” box in the booking form.It is also a requirement that we have your address and contact details
In accordance with Civil Aviation requirements our balloons have a minimum liftoff weight.. If there are insufficient passengers to meet this requirement for a flight, we will contact you to reschedule you to another date suitable to you.